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Frequently Asked Questions

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Who is required to have a Meal Plan?

WKU requires all first-year students, with less than 2 regular session semesters, living on campus under the age of 21 are required to participate in one of the on-campus meal plans. This requirement is not influenced by changes in class standing that may occur during the student's first year at WKU.  If a housing exemption form has been approved and is on file with the Housing department, the student will not be required to purchase a meal plan. Some exemptions may be granted for verifiable medical conditions that cannot be fulfilled by any of the meal plans. 

 

All other full-time undergraduate students enrolled in 12 credit hours or more, who do not select a traditional meal plan, will participate in the Flex Plan program. The Flex Plan of $150 is charged to the student’s account automatically when the full-time criteria (12 credit hours) is met in the fall and spring semesters. These students may upgrade to a traditional meal plan to satisfy all their dining needs; on-campus students may choose any traditional on-campus plan, off-campus students may choose any traditional on-campus OR off-campus plan.

Are first-year commuter students required to have a meal plan?

If a housing exemption form has been approved and is on file with the Housing department, the student will not be required to purchase a meal plan. These full-time students however, will participate in the Flex Plan program if a traditional meal plan is not chosen. The Flex Plan of $150 is charged to the student’s account automatically when the full-time criteria (12 credit hours) is met in the fall and spring semesters. These students may upgrade to a traditional meal plan to satisfy all their dining needs; off-campus students may choose any traditional on-campus OR off-campus plan. If a traditional meal plan is chosen you will be exempt from the Flex Plan program.

How can I purchase a Meal Plan?
All Meal Plan purchases are made through TopNet by using your student ID number, also known as your 800 # and your PIN.
Do first-year on-campus residents have to purchase both an on-campus meal plan and the MPD Flex plan?

No.  First-year on-campus residents may only purchase an on-campus meal plan and do not participate in the Flex Plan program.  

What are Meal Plan Dollars?

Meal Plan Dollars come as part of your Meal Plan and are accepted at all on-campus dining locations. By using Meal Plan Dollars, you will save 11% each time you make an applicable on campus purchase and save $1.00 off the door price when used in the Fresh Food Company or Hilltopper Hall. Meal Plan Dollars can also be used off campus at Chili’s Grill & Bar. Any unused Meal Plan Dollars will roll from the fall semester to the spring semester.

Can I add Meal Plan Dollars to my account?

Meal Plan Dollars may be added to your account when signing up for your Meal Plan. They can be added in $50 increments up to an additional $200. These Meal Plan Dollars will roll to the spring semester if they are not used during the fall semester. 

Is the Flex plan only for second-year students and above living on-campus? 

No. The Flex Plan is required for all full-time undergraduate students enrolled in 12 credit hours or more, who do not select a traditional meal plan, living on- and –off campus. 

Can I treat a friend to a meal?

To keep discounts as high as possible, meals are reserved for the Meal Plan holder only. However, you can always treat a friend using Meal Plan Dollars or by using one of your four free passes that can be used in Fresh Food Company or Hilltopper Hall. 

What are Dining Dollars?

Dining Dollars is a separate account designed for off campus students, upperclassmen, faculty and staff. They are loaded onto your student ID card and are accepted at all our on campus dining locations. When using Dining Dollars, you will save 11% on all applicable purchases and save $1.00 off the door price when used in the Fresh Food Company or Hilltopper Hall. 

What do I do when my Dining Dollars get low?

You can reload your Dining Dollars at any time! Dining Dollars can be purchased on TopNet or by visiting the ID Center, DSU 2125. 

How does an All Access Plan work?
 

With the All Access plans, you can eat multiple times a day in one of our all-you-care-to-eat dining locations – Fresh Food Company or Hilltopper Hall. From early morning to night, the All Access plans allow you to come and go every hour into either location for a snack, meal eating in or a meal to go. The All Access plans also allow you up to 10 Value Meals each week to enjoy your other favorite locations on campus. All Access plans can be swiped once per hour in Fresh and/or Hilltopper Hall. During this time, the meal card will not work in Fresh but you can still ‘swipe’ in the other locations. All Access plans have lots of Meal Plan Dollars too so you can purchase anything in any dining location whenever you want! The ultimate in convenience, value and flexibility rolled into each of the All Access plans!

How do I use my meal plan (meal swipe) at other locations besides Fresh Food Company?

As a convenience, we offer the option to exchange a meal for a Value Meal at most dining locations on-campus. This feature allows students the added flexibility to add more variety to their daily meals by exchanging one residential (Fresh Food Company or Hilltopper Hall) meal swipe for a meal at a retail location. For example, if a student wants to eat at Panda Express one day for dinner instead of at Fresh Food Company, the student has the option of using a meal swipe to cover the purchase of one of the posted Value Meals. Students with the All Access Plus and All Access plans will have up to 10 Value Meal exchanges per week at retail locations.  

What is the Flex Program?

All full-time undergraduate students enrolled in 12 credit hours or more, who do not select a traditional meal plan, will participate in the Flex Plan program. The Flex Plan of $150 is charged to the student’s account automatically when the full-time criteria (12 credit hours) is met in the fall and spring semesters.

  • Does include full-time students living on- and off-campus.
  • Financial aid and scholarships can be used towards the charge

 

The Flex Plan is an account on the student’s ID card. This Flex plan is designed to supplement a student’s campus dining needs and can be used at all WKU Restaurant Group dining locations.  If you purchase a traditional meal plan you will be exempt from the Flex Plan. Please note that additional funds cannot be added to the Flex Plan account.

  • Students that are full-time but do not have 3 or more ‘face-to-face’ classes on the main campus will be exempt from the Flex plan during that semester.
  • Excludes all first-year (less than two regular session semesters) students living on-campus under the age of 21 who are required to participate in one of the on-campus meal plans.

 

Value: Flex plan purchases will receive 11% off all applicable items in retail dining locations and save $1 off the door price when used in the Fresh Food Company and Hilltopper Hall, giving you even more buying power!

 

Flexibility: Any unused Flex associated with this program will roll over semester to semester and year to year.  Upon graduation or departure from the University, any remaining Flex will be forfeited.

 

Looking for more? The Flex Plan offers an average of $9.37 per week and additional funds cannot be added to the Flex Plan. You can upgrade to a traditional meal plan to satisfy all your campus dining needs. Please note that additional funds cannot be added to the Flex Plan account.

 

Convenience:  Accepted at all 22 dining locations (including 10 national brands) and automatically added to your University bill/student account.

Full-time students participating in an on-campus or off-campus meal plan, will be exempt from the Flex Plan program. Note that additional funds cannot be added to the Flex plan account. 

Why was the Flex Plan implemented?

The purpose of the Flex Plan program is to:

  • Provide student options within the 22 dining locations currently available on campus and the introduction of additional future dining locations (including the Garrett Conference Center renovation, upgrades to Downing Student Union and the Pearce-Ford Tower Food Court, and a new 24-hour food operation in Hilltopper Hall residence hall).
  • Support the total revenue pool needed to operate and maintain each of the 22 dining locations while meeting national brand annual revenue requirements.
  • Lowers the financial impact on the individual student by spreading the impact across a larger population of students than just the first-year residents required to purchase a meal plan.  Equates to a small financial burden on the full time undergrad student vs a large financial burden on traditional meal plan members.
  • Help engage undergraduate students in the university experience, which most often increases student involvement, resulting in higher retention rates and successful scholastic outcomes.

 

What are the benefits to the Flex Plan program?

There are many benefits to students participating in the Flex Plan. Some of those benefits include:

  • Easy way to budget for snacks and food purchases while on-campus and to socialize more while on-campus
  • No actions to take; the process is automatic
  • No need to carry cash; your Flex is on your student ID card
  • Financial aid and scholarships can be used towards the charge
  • Save 11% on all applicable purchases in retail locations
  • Save $1 off the door price at the Fresh Food Company and Hilltopper Hall
Is the Flex Plan free?

The Flex Plan of $150 is charged to the full-time undergraduate student’s account automatically when the full-time criteria (12 credit hours) is met in the fall and spring semesters. It is assessed just like other university charges and cannot be waived.

Can I add money to the Flex Plan?

The Flex Plan offers an average of $9.37 per week and additional funds cannot be added to the Flex Plan. You can upgrade to a traditional meal plan to satisfy all your campus dining needs.

Will Financial Aid pay for my Flex Plan?

Yes! If you are receiving financial aid, including grants and/or scholarships, this aid will be applied to all your university account charges including your Flex Plan. If you have an outstanding balance on your account after all your financial aid has been applied, you are responsible for the outstanding charges as an out-of-pocket expense.

If I am initially enrolled in 12 hours and at some time drop below 12 hours during the semester will I get a refund of the Flex?

No.

If I add classes that take me from less than 12 hours to 12 hours or more, will I be enrolled in the Flex Plan?

Yes. The Flex Plan of $150 is charged to the full-time undergraduate student’s account automatically when the full-time criteria (12 credit hours) is met in the fall and spring semesters; unless the student enrolls in a traditional meal plan.

If I do not spend all of my Flex by the end of the semester what happens to my money?

Any unused Flex associated with this program will roll over semester to semester and year to year.  If Flex rolls from fall to spring semester, it will be added to the $150 spring amount. Upon graduation or departure from the University, any remaining Flex will be forfeited

If I'm a participant in the Flex Plan and decide I want a meal plan, will I be charged for both?

No. If a traditional meal plan is purchased you will be exempt from the Flex Plan. You will only be charged for any Flex you may have used prior to enrolling in a traditional meal plan. 

When do the Flex Plan funds expire?

Your Flex plan funds will not expire as long as you are enrolled at WKU.

Does the Flex plan affect graduate students?

Graduate students are not enrolled in the Flex Plan but may choose to purchase the Flex Plan or any applicable student meal plan option that will fit their needs.

May I use cash, credit, or debit cards at the dining locations?

Yes. All Restaurant Group dining locations accept cash, credit, and debit cards.

Do I have to keep the same Meal Plan all year?

Meal Plan Members will automatically be re-enrolled for the same plan chosen in the fall semester for the spring semester. Most students find that the same plan will be best for the spring semester and they have nothing more to do. However, if a student determines that they do need to switch plans, they will still have the first three weeks of the spring semester to do so. 

When I sign up for a meal plan at TOP (freshman orientation) am I locked in to that plan?

Even though you will sign up for your semester meal plan during your TOP visit, you are not locked into that plan. The Restaurant Group allows the first 3 weeks of the semester for a student to get to campus, begin using their plan and get acclimated to eating on-campus. If the student finds their plan is not working they have the first 3 weeks to change to another plan that will fit their needs. After the first 3 weeks the student can still upgrade their plan but will not be able to downgrade until the next semester.

Can I cancel my meal plan?

If you are not a first-year required student you may cancel your meal plan. Please see the Meal Plan Cancellation Policy for full details. 

How do I cancel my meal plan?

 

Students wanting to cancel their meal plan may do so through TopNet or by visiting the ID Center, DSU 2125. The Meal Plan Cancellation policy can be found here.

 

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 Last Modified 5/21/18