Facebook Pixel BankMobile - Frequently Asked Questions | Western Kentucky University Skip to main content

BankMobile - Frequently Asked Questions


The student will need to log on and go to Password/PIN under the profile menu. They will need their card number and must be able to provide some personal information. Then the student will be able to choose a new PIN.

The student will need to click on “reset password” on the website and enter any requested information.
You will need to contact BankMobile Disbursements at (866) 730-4695 and let them know of the issue. They will be able to help you obtain a new card. 
We can order a new refund selection kit for you in our office. It will arrive in 5-7 business days in a bright green envelope, Once you receive the refund selection kit, go to http://www.refundselection.com  and select your refund preference.
You can set up a wire transfer, which has a $25 fee, or you can go to Transfers/Payments and Online Bill Pay and choose to have a one-time check issued to you for the amount available in your  account. A third option would be to withdraw cash from an Allpoint ATM and deposit the money into your account.
You can visit any of the 55,000 Allpoint ATM’s nationwide, which will not charge a fee. You can find more information regarding Allpoint ATM's at http://www.allpointnetwork.com/.
BankMobile Disbursements needs additional documentation to verify your identity.
Yes, you can order checks online and have them delivered to your address.  Under the “Customer Service” tab, select “Order Checks.”
  • Direct deposit your paycheck

  • Transfer money from a third party account

  • Wire transfer money from a third party account

  • Deposit checks and money orders directly through the mail (See Below)

  • Send funds with a Western Union-Direct to Bank transfer

  • Deposit checks with your smartphone using EasyDeposit Mobile

  • Reload @ the Register to deposit cash. Retailers charge a convenience fee of $4.95 or less

It is possible that you entered your ACH information incorrectly. It is important that you double check your account and routing numbers before submitted the information to BankMobile Disbursements.
You will need to contact BankMobile Disbursements. They will be able to put in a request for this information. You will be notified by email when the information is available online. Once you receive the email, you may locate the account and routing numbers you entered by accessing Easy Help on the website.
After 5 business days, BankMobile Disbursements can provide you with the tracking number to your ACH file. This way, you can provide your bank with this information. If they are able to locate the funds in the wrong account, it will be between the student and the bank to work out the correction. The student will also need to submit new ACH information to prevent any issues with the next payroll.
After 5 business days the money will be returned to BankMobile Disbursements if it is not deposited by the bank. Once it is returned to BankMobile Disbursements, the student’s preference will be reset and an email will be sent prompting the student to choose a payroll preference. The student will then need to submit new ACH information to BankMobile Disbursements with the correct account and routing numbers.
Unfortunately, this is not possible at this time. You may choose to have one preference set up to the BankMobile Vibe and the other to an ACH bank account, but not 2 different bank accounts.
If you choose to open the BankMobile Vibe account, you will be mailed a debit card.  With the MasterCard Debit logo on it, you can use the card wherever MasterCard Debit is accepted.  The card is NOT a credit card.  It is a DEBIT card. To learn how to use your BankMobile Vibe card for free, visit the BankMobile Disbursements website for additional information.
The Refund Selection Kit cannot be mailed to an address outside the U.S. If you do not have a local address on file and have not received your Refund Selection Kit, please contact the Refund Office at (270) 745-5551.
Yes. Faculty and staff registered for a credit course will receive a Refund Selection Kit in the event they receive a reimbursement in their role as a student.
After you receive your Refund Selection Kit and select a preference, any subsequent address change will need to be made both at WKU and at BankMobile Disbursements. Address changes can be made by logging into Topnet, Selecting Personal Information, and updating address and phone information. Allow two business days for the updated address to appear in TopNet. Changes to your BankMobile Vibe Account can be made by logging into the BankMobile Disbursements website. Go to the Profile tab and then select Address & Phone.

The Refund Selection Kit is mailed to the current address on file with the university. Please contact the Refund Office if your initial refund selection kit was sent to the wrong address.

Active cardholders can order a replacement card by logging into their account profile. Under the “Profile” tab, select “Card Status” and then follow the prompts to order your new card. Active cardholders may also contact BankMobile Disbursements Customer Service at (866) 730-4695.

Answers to other questions will be addressed through email at refunds@wku.edu. Questions can also be addressed by phone at (270) 745-5551.




Some of the links on this page may require additional software to view.

 Last Modified 7/23/18